Terms of Use


The Terms of Use govern all purchases with Paintlounge Inc. (“Paintlounge”), including all features and purchases on our website, in-store, and over the phone (the “Service”). By using, visiting, or browsing the Service, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Service, including our website. The Terms of Use govern your use of the Service and you should read them carefully.

The Paintlounge website is owned and operated by Paintlounge and it reserves the right to suspend or to terminate your access to the Paintlounge website at any time, with or without notice.


All intellectual property rights, including all copyrights, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights, in the content displayed on the Paintlounge website (including, but not limited to, all information, text, sound, music, software, photographs, videos, graphics, data, messages and materials) (‘Content’) belong solely to Paintlounge.

Use of Content

The Paintlounge website and the content may only be used for your personal, non-commercial use. For this purpose alone you may retrieve and display the content on a computer screen, except for this, you agree not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the content without the prior written permission of Paintlounge. You agree not to use the content or the Website for any illegal or improper purpose, nor for any purpose which might infringe the rights of others or which might harass or cause inconvenience or distress to any person. You may not, without Paintlounge ’s prior written consent, insert a hyperlink to Paintlounge website (or any part thereof) on any other website or “mirror” or frame any content contained on Paintlounge ’s website on any other server or website.

You also agree to abide by all copyright notices and restrictions attached to the content and not to remove or alter any such notice or restriction or alter the content in any way.


Paintlounge and Social Painting are trademarks of Paintlounge Inc., registered in Canada.

Links and Limitation of Liability and Disclaimer

Paintlounge obtains the content from a wide range of sources and it ludes facts, views, opinions and information likely to be of interest to users of the website. While all reasonable care is taken, we do not guarantee the accuracy, completeness, timeliness, or performance for any particular purpose of the Paintlounge website and the content nor do we endorse or accept any responsibility for any views, advice, recommendations or opinions expressed on the Paintlounge website or any website to which we link.

Paintlounge website contains links to other web sites operated by parties who are wholly separate from Paintlounge Such links are provided for your convenience and reference only and Paintlounge cannot be held responsible in any way for the content, operation or availability of such website.

Changes to Terms and Service

Paintlounge reserves the right, from time to time, with or without notice to you, to change these Terms of Use, in our sole and absolute discretion. The most current version of the Terms of Use will supersede all previous versions. We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we operate our Service. Any description of how our Service works should not be considered a representation or obligation with respect to how the service will always work. We are constantly making adjustments to our Service and often these adjustments are not completely captured within these Terms of Use.

Competitions, prize draws and promotions

Paintlounge may on occasion run competitions or prize draws either on its own behalf, for other parties or in conjunction with commercial partners. These will be subject to additional rules and conditions which will be made available at the time of any such competition.

Promotions and Promotional Vouchers

Any promotion or promotional voucher may not be combined with any other promotions, offers, coupons, promo codes, party packages, preloved canvases, or events.  We may offer a number of third-party promotional vouchers, for which taxes and gratuities have not been included.  You must pay the additional taxes when you come in-store to redeem the third-party promotional vouchers for our Service.


By making an online, phone, or in-store purchase with Paintlounge, you are expressly agreeing that we are authorized to charge you the stated fee at the then current rate, and any other charges you may incur in connection with your use of the Service to the Payment Method you provided during registration. Please note that prices and charges are subject to change with notice. The fee will be billed on the day you make the purchase and not on the day of redemption. To register or purchase from Paintlounge online, you must be over 18 years of age. You must ensure that the details provided by you on registration are correct and complete.

Workshops and Events Cancellations

You may cancel your registered event or workshop at any time. We do not provide refunds – a store credit will only be issued to registered workshops and events with a 72-hour notice prior to the start of the event or workshop by email sent to info [at] paintlounge.ca with the subject “Cancellation – (Workshop / Event Date / Time / Name / Location / Your Name)”.

Reservations and Cancellations

For party bookings or freestyle sessions with groups of 6 or more, we will hold your credit card information to secure your reservation date and time.  You can change, update, or cancel your reservation if you notify us by email sent to info [at] paintlounge.ca at least 72 hours in advance of the scheduled party. The final number of guests in your party must be confirmed at least 72 hours in advance of the scheduled party. Paintlounge reserves the right to charge your group for the minimum confirmed numbers on the day of your party. A cancellation fee of $100 (for groups of less than 15) or $300 (for groups of 15+) will be charged if you cancel your party within 72 hours of your your reserved date and time.

Please arrive promptly, as we will only hold your reservation for 20 minutes past your reserved time and you will need to end at your scheduled end time.  In the event that you are running late, we kindly ask that you please email us as soon as possible so that we may better accommodate accordingly.

Unattended Children

In no case should a child under the age of 16 be left unattended at Paintlounge until such child has been given into the custody of the responsible party (i.e. parent, guardian, or assigned chaperon). Paintlounge staff will not be responsible for children who have been left without proper supervision by a responsible parent, guardian, or assigned chaperon.

Gift Cards

The paid value of your gift card will never expire and can be used to redeem any products or services at any of our Paintlounge locations. Please note that if you purchase a gift card for particular products or services, the products or services is valid for 365 days from your purchase date. After the expiry date, it will be converted into a gift card for the paid value of your gift card. You will be responsible any price increases in our products and services after the expiry date of the gift card. Gift cards are not valid for cash back. Gift cards are non-refundable and cannot be used to purchase other gift cards. Gift cards for particular products or services must be used in one visit. A gift card with a set monetary value, once entered, will be automatically applied to the gift card balance. A gift card’s cash value is 1/100 of one cent. Paintlounge and its affiliates are not responsible for lost or stolen gift cards.

General Waiver

We are working with non-toxic water-based acrylic paints which may not come off clothes. You release Paintlounge, its owners, directors, managers and all employees from all liability regarding 1) any injury to self or child 2) any loss or damage to personal property in route to or from Paintlounge or any off-site premises in which Paintlounge is present.

Storage Waiver

Canvases left at Paintlounge are stored completely at your own risk. Storage must be preceded by the customer acknowledging, by way of completed a storage waiver form. You will be responsible picking up the stored canvas within 7 days of the initial storage date.

Internet E-mail

Any unprotected E-mail communication over the internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

Security Video Surveillance

Given the open and public nature of Paintlounge’s facilities and the need to provide for the safety and security of employees and customers at all times, Paintlounge’s video surveillance systems may operate at any time in a 24-hour period. Signs are posted at the main entrances of the studios indicating that the grounds are under video surveillance. Any inquiries regarding the video surveillance system can be directed to the Company’s Director with the contact information at the bottom of this page.

Use of Your information

Paintlounge respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal information Protection and Electronic Documents Act (2000).

Under no circumstances do we sell participant or personal information to others. We will disclose your personal information when you have given consent. This consent is optional and you can decide to withdraw at any time.

Information collected by Paintlounge about its users is used internally by authorized employees of Paintlounge for the following reasons: to process payment, to register you for events and workshops of your choice, update you when required of any possible changes of the planned services at Paintlounge, determination of those areas features, and services that are valued the most and found most helpful. We may collect information to determine the appropriate participation in the activities and services provided at Paintlounge and on our site.

Paintlounge reserves the right to use any photographic material for advertising and promotional purposes.

Contact Us

If you have any questions about our Terms of Use or about Paintlounge, please contact us directly:

Email: info [at] paintlounge.ca