FAQ

General

I’ve never painted before. Can I come to Paintlounge?
What is freestyle painting?
What are workshops?
What’s the difference between adult workshops, kids workshops, technique workshops, family workshops, and Pair Up! workshops?
Is there an age limit?
How hard is “Challenge” vs. “Moderate” vs. “Easy” workshops?
What is an event?
Are you wheelchair accessible?
What’s your capacity?
Do you serve liquor? Can I BYOB?
Do you have food? Can I bring food?
What kind of paint do you use? Is it safe for pregnant women?
Can I share a canvas?
Can I bring my own canvas?
What’s included with a session? What do I need to bring?
What should I wear?
Can I sit with my friends?
What is the latest time I can come in for freestyle painting?
What if I am late for my booking?
My friend wants to come in and hang out but not paint, is that allowed?
Can I bring in my own paints?
Can I combine a gift card with a promo or coupon?
How long is a session? Is there a time limit?

Events and Workshops

My gift card isn’t accepted online. How do I register for an event or workshop?
Your website charged me for the wrong amount. How do I get it fixed?
Do you provide refunds for workshops or events? What’s the cancellation policy?
I can’t make a workshop or event due to extreme weather conditions. Are there exceptions to your cancellation policy?
How do I register for multiple people for a workshop?
Can I change the style of the featured painting in a workshop?
Can my teenager attend an adult workshop?

Groupons

What are Groupons valid for? How do I redeem a Groupon?
Can I extend a Groupon’s expiry date?
What other fees do I need to pay when I use a Groupon?
Can I use a Groupon for freestyle painting?

Parties

How do I book a party?
Can I book the entire studio?
Where can I find invitations?


General

I’ve never painted before. Can I come to Paintlounge?

Yes! Most of our customers are in the same boat. All of our staff are artists and are around to give you advice or techniques. If you would like to exercise your creative juices and paint anything you want, you can come for freestyle painting. If you would like a bit more step-by-step guidance, then you can join a workshop, where there is a workshop instructor will show a group how to complete a painting, by instructing you to create a painting based on a sample painting or a specific technique.

What is freestyle painting?

For freestyle painting, you are welcome to paint anything you want, anytime we are open as long as we have space.  We have books of ideas for inspiration to get your creative juices flowing. After you’ve decided what to paint, we’ll explain to you how the paint station works and if you have any questions, we’re always around to give you advice or techniques. We’ll be around to make sure everyone is on track and having fun!

It’s based on canvas size, and this includes all the paints, supplies, canvas, and we’re always around to help with ideas, techniques and advice.

What are workshops?

For workshops, there is a workshop instructor will show a group how to complete a painting, by instructing you to create a painting based on a sample painting or a specific technique.

What’s the difference between adult workshops, kids workshops, technique workshops, and family workshops and Pair Up! workshops?

For adult workshops and kids workshops, the workshop instructor will show the group how to complete the painting step by step from blank canvas to a finished painting based on a sample painting at a preset date & time. Adult workshops are geared towards those ages 15+ and kids workshops are for children ages 5-14. Technique workshops is a hybrid between regular workshops where everyone paints the same thing and freestyle painting where it’s not guided; we teach you techniques and then you can create your own piece based on the technique at a preset date & time. Family workshops are guided step-by-step workshops where we allow your whole family to paint collaboratively on one bigger canvas. Pair Up! workshops are guided step-by-step workshops where we show you how to create a painting that connects across two canvases, so bring a  friend so you can each paint on one canvas.

Is there an age limit?

Since painting requires fine motor skills, we recommend painting independently for painters ages 5+. If you would like to paint with your toddler, we suggest making it a collaborative session with an adult and toddler. Adult workshops are geared towards those ages 14+ and kids workshops are for children ages 5-14. For events involving alcohol, alcohol can only be purchased by customers that are 19+.

How hard is “Challenge” vs. “Moderate” vs. “Easy” workshops?

All workshops are meant for beginners. If you’re really nervous about painting for the first time, we suggest starting off with an “Easy” workshop, then working your way up. Challenge workshops generally have a bit more detail and take a bit more time and patience vs. the easier paintings, but we still teach the basics and fundamentals for all levels of difficulty.

What is an event?

We host themed events on top of our freestyle painting and workshops at a set date & time. These events generally involve freestyle painting and another aspect like live music or a wine & beer bar.

Are you wheelchair accessible?

Our Toronto West and Markham locations have washroom facilities on the main floor; however, the Toronto East location only has washroom facilities in the basement. The studios are not fully wheelchair accessible.

What’s your capacity?

The maximum capacity at Toronto West is 50 guests. The maximum capacity at Toronto East and Markham is 40 guests.

Do you serve liquor? Can I BYOB?

We host paint parties where we have a wine & beer bar. At other times, you are welcome to bring liquor for your party – just let us know when you book. Please note that we charge a liquor fee of $30 and you will be responsible to obtain a Special Occasion Permit from the LCBO.

Do you have food? Can I bring food?

All sessions include access to our self-serve cafe bar. If you’re planning on bringing outside food or cake, let us know when you book so we can get tables ready for your party. Please note that we will supply table space and clean up for your group, and your group is responsible for cutlery, plates, and tablecloths, if needed.

What kind of paint do you use? Is it safe for pregnant women?

We use water-based, non-toxic student-grade acrylic paint. We do provide aprons but accidents do happen and our paints can stain clothes, so we always recommend wearing clothes that you don’t care too much about. It is generally safe for pregnancy but if you are in doubt, we advise that you consult your doctor. You can view the MSDS report for our paints here.

Can I share a canvas?

For freestyle painting, each canvas can be shared by two people. After that, each additional “sharer” will be charged $10. For example, if you have three people sharing a full size canvas, it would be $45 + $10 x 1 additional sharers = $55 + HST. If you are coming for an event or workshop, you can share a canvas but each person would need to sign up for a separate ticket.

Can I bring my own canvas?

You can bring your own canvas for freestyle painting sessions only. If you would like to bring in your own canvas, we charge a $10 session fee and $5 per square foot of the canvas.  For example, if you bring in a 12×12” canvas, then it would be $10 + $5 (12×12” = 1 square foot) = $15  + HST.

What’s included with a session? What do I need to bring?

All of our pricing includes the paints, supplies, canvas, access to our self-serve cafe bar, and we’re always around to help with ideas, techniques and advice.

What should I wear?

We do provide aprons but accidents do happen and our paints can stain clothes, so we always recommend wearing clothes that you don’t care too much about.

Can I sit with my friends?

For parties and freestyle sessions, we will provide your group with a section of the studio so you are all together. For workshops, while we will try our best to place groups together, this cannot be guaranteed as placement is first come, first served.

What is the latest time I can come in for freestyle painting?

For freestyle painting, it typically takes 2-3 hours to complete a session. We recommend that you come 3 hours prior to our closing time so that you get sufficient time to paint.

What if I am late for my booking?

We will only hold your reservation for 20 minutes past your reserved time and you will need to end at your scheduled end time.  In the event that you are running late, we kindly ask that you please email us as soon as possible so that we may better accommodate accordingly.

My friend wants to come in and hang out but not paint, is that allowed?

Priority is given to our painting customers. If space allows for it, your friend can come in and hang out but this cannot be guaranteed.

Can I bring in my own paints?

Since we have a cafe bar in the studio, you can only bring non-toxic acrylic paints into the studio and oil paints are not allowed. The session prices remain the same if you bring your own paints.

Can I combine a gift card with a promo or coupon?

Please refer to the fine print on your gift card. If it is a cash value gift card, then you can use it with other promos and coupons. Groupons cannot be used with other promos and coupons.

How long is a session? Is there a time limit?

Workshops have specified start and end times as stated on the schedule. For freestyle painting, it typically takes 2-3 hours to complete a session. During peak times, your session may be capped at a maximum of 3 hours so that we can give other customers a chance to paint as well.

Events and Workshops

My gift card isn’t accepted online. How do I register for an event or workshop?

Unfortunately, our online registration isn’t compatible with gift cards. Please email us at info@paintlounge.ca with the your name, phone number, event, and number of attendees that you want to sign up for and we can register you in on our back-end.

Your website charged me for the wrong amount. How do I get it fixed?

Please email us at info@paintlounge.ca with the your name, phone number, event and the incorrect charge so that we can look into it further for you.

Do you provide refunds for workshops or events? What’s the cancellation policy?

You may cancel your registered event or workshop at any time. We do not provide refunds – a store credit will only be issued to registered workshops and events with a 72-hour notice prior to the start of the event or workshop by email sent to info [at] paintlounge.ca with the subject “Cancellation – (Workshop / Event Date / Time / Name / Location / Your Name)”.

I can’t make a workshop or event due to extreme weather conditions. Are there exceptions to your cancellation policy?

We do make special exceptions based on a case-by-case basis. Please email info@paintlounge.ca with your special situation and we would be happy to look into it for you.

How do I register for multiple people for a workshop?

Our online registration system only allows for one person per registration for workshops. If you want to register for multiple people in one transaction, please email us at info@paintlounge.ca with the your name, phone number, workshop and the number of attendees that you want to sign up for and we can register you in on our back-end.

Can I change the style of the featured painting in a workshop?

You are welcome to customize your painting with your favourite colours and personal touches so everyone’s painting is unique!

Can my teenager attend an adult workshop?

Yes! Adult workshops are geared towards those ages 14+. We do not serve alcohol during our adult workshops so they are welcome to join as long as they can follow along with adults.

Groupons

What are Groupons valid for? How do I redeem a Groupon?

Groupons are only valid for our adult workshops. To register, simply fill in all the details and under the voucher code, please enter the code from Groupon (starts with GR…) – one code per person to register with your Groupon voucher.

Can I extend a Groupon’s expiry date?

Workshops using Groupons must be registered by the expiry date, but you can use it towards a later workshop that’s already on our schedule. The amount you paid for your Groupon never expires. You can use the amount you paid for as a store credit towards any service; however, you lose the promotional discount from the Groupon deal after the expiry date.

What other fees do I need to pay when I use a Groupon?

Please note taxes aren’t included and we’ll collect it on the day of. Please come 15 minutes beforehand so we can settle this with you.

Can I use a Groupon for freestyle painting?

Groupons are only valid for our adult workshops. The amount you paid for your Groupon never expires. You can use the amount you paid for as a store credit instead towards freestyle painting; however, you lose the promotional discount from the Groupon deal.

Parties

How do I book a party?

To secure your party date and time, we will need to hold your credit card information with us. You can change, update, or cancel your reservation if you notify us at least 72 hours in advance of the scheduled party. The final number of guests in your party must be confirmed at least 72 hours in advance of the scheduled party. Paintlounge reserves the right to charge your group for the minimum confirmed numbers on the day of your party. A cancellation fee of $100 (for groups of less than 15) or $300 (for groups of 15+) will be charged if you cancel your party within 72 hours of your your reserved date and time.

Can I book the entire studio?

Private bookings where the studio is closed off to the public can only be made for the first time slot (store opening time) or the last time slot (party ending at the store closing time) in 3-hour time-slots. Each 3-hour time slot is charged at a minimum spending of $1000 before taxes and 15% gratuities. A cancellation fee of $1000 will be charged if you cancel your party within 7 days of your reserved date and time.

Where can I find invitations?

You can download printable invitations here!